terms and conditions

§ 1 Scope, Definitions

(1) Markus Roland e.U., Aigen 20, 4911 Tumeltsham, Austria (hereinafter: "we" or "Timeless Beauty Secrets Shop") operates an online shop for goods at the website https://www.timlessbeautysecrets.at/shop. The following general terms and conditions apply to all services between us and our customers (hereinafter: "Customer" or "you") in the version valid at the time of the order, unless otherwise expressly agreed.

(2) "Consumer" within the meaning of these terms and conditions is any natural person who enters into a legal transaction for purposes that are predominantly not attributable to their commercial or independent professional activity. "Entrepreneur" is a natural or legal person or a partnership with legal capacity who, when concluding a legal transaction, acts in the exercise of their commercial or independent professional activity, whereby a partnership with legal capacity is a partnership endowed with the capacity to acquire rights and incur liabilities.

§ 2 Conclusion of Contracts, Storage of the Contract Text

(1) The following regulations regarding the conclusion of contracts apply to orders placed via our online shop at https://www.timlessbeautysecrets.at/shop.

(2) Our product presentations on the Internet are non-binding and do not constitute a binding offer to conclude a contract.

(3) The following regulations apply when an order is received in our online shop: The customer submits a binding contract offer by successfully completing the order process provided in our online shop. The order is placed in the following steps:

Selection of the desired goods,
Adding the products by clicking the corresponding button (e.g. "Add to cart", "Add to shopping bag" or similar),
Checking the information in the shopping cart,
Accessing the order overview by clicking the corresponding button (e.g. "Proceed to checkout", "Proceed to payment", "To order overview" or similar),
Entering/checking address and contact details, selecting the payment method, confirming the terms and conditions and the cancellation policy,
If the agreed condition of the goods deviates from their usual condition and intended use, confirmation of a negative condition agreement,
Completion of the order by clicking the "Buy now" button. This constitutes your binding order.
The contract is concluded when you receive an order confirmation from us at the specified email address within three working days.

(4) In the event of the conclusion of a contract, the contract is concluded with Markus Roland e.U., Aigen 20, 4911 Tumeltsham, Austria.

(5) Before placing the order, the contract data can be printed out or saved electronically using the browser's print function. The processing of the order and transmission of all information required in connection with the conclusion of the contract, in particular the order data, the general terms and conditions and the cancellation policy, is carried out by e-mail after you have placed the order, partly automatically. We do not store the contract text after the contract has been concluded.

(6) Input errors can be corrected using the usual keyboard, mouse and browser functions (e.g. “Back button” of the browser). They can also be corrected by canceling the order process prematurely, closing the browser window and repeating the process.

(7) The processing of the order and transmission of all information required in connection with the conclusion of the contract is carried out by e-mail, partly automatically. You must therefore ensure that the e-mail address you have provided to us is correct, that receipt of e-mails is technically ensured and, in particular, not prevented by SPAM filters.

§ 3 Subject of the contract and essential characteristics of the products

(1) In our online shop, the subject of the contract is:

The sale of goods. You can find the specific goods offered on our product pages.

(2) The essential characteristics of the goods can be found in the product description. If the agreed condition of the goods deviates from their usual condition and intended use, this will be expressly indicated in the product description (negative condition agreement). If the customer has given their explicit consent to the negative deviation in condition, this defines the subject of the contract.

§ 4 Prices, Shipping Costs and Delivery

(1) The prices listed in the respective offers as well as the shipping costs are total prices and include all price components including all applicable taxes.

(2) The respective purchase price must be paid before delivery of the product (advance payment), unless we expressly offer purchase on account. The payment methods available to you are indicated under a correspondingly designated button in the online shop or in the respective offer. Unless otherwise stated for the individual payment methods, payment claims are due for payment immediately.

(3) In addition to the stated prices, shipping costs may be incurred for the delivery of products, unless the respective item is indicated as free of shipping costs. The shipping costs will be clearly communicated to you again in the offers, if applicable in the shopping cart system and on the order overview.

(4) All offered products are, unless clearly stated otherwise in the product description, ready for shipment immediately (delivery time: immediately available after receipt of payment or after receipt of the order in case of purchase on account).

(5) The following delivery area restrictions apply: Delivery is made to the following countries: Albania, Andorra, Belgium, Bosnia and Herzegovina, Bulgaria, Germany, Denmark, Estonia, Finland, France, Greece, Ireland, Iceland, Italy, Croatia, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Moldova, Monaco, Montenegro, Netherlands, North Macedonia, Norway, Poland, Portugal, Romania, Russia, San Marino, Sweden, Switzerland, Serbia, Slovakia, Slovenia, Spain, Czech Republic, Turkey, Ukraine, Hungary, Vatican City, United Kingdom, Belarus, Austria.

§ 5 Right of Retention, Retention of Title

(1) You may only exercise a right of retention insofar as it concerns claims arising from the same contractual relationship.

(2) The goods remain our property until full payment of the purchase price.

§ 6 Right of Withdrawal

As a consumer, you have a right of withdrawal. This is governed by our cancellation policy.

§ 7 Contract language

Only German is available as the contract language.

§ 8 Liability

(1) Subject to the following exceptions, our liability for breaches of contractual obligations and tortious acts is limited to intent or gross negligence.

(2) We are liable for slight negligence in the event of injury to life, body, or health, or in the event of a breach of an essential contractual obligation, without limitation. If we are in default of performance due to slight negligence, if performance has become impossible, or if we have breached an essential contractual obligation, liability for resulting material and financial damages is limited to the typically foreseeable damage under the contract A material contractual obligation is one whose fulfillment makes the proper execution of the contract possible in the first place, whose breach endangers the achievement of the purpose of the contract, and on whose compliance you may regularly rely. This particularly includes our obligation to act and to fulfill the contractually owed performance as described in § 3.

§ 9 Warranty

(1) The warranty is governed by the statutory provisions.

(2) For entrepreneurs, the warranty period for delivered goods is 12 months.

(3) As a consumer, you are requested to check the item/digital goods or the service provided for completeness, obvious defects, and transport damage immediately upon fulfillment of the contract and to notify us and the carrier of any complaints as soon as possible. Failure to do so will, of course, have no effect on your statutory warranty claims.

§ 10 Final Provisions/Dispute Resolution

(1) German law applies. For consumers, this choice of law applies only insofar as the protection granted by mandatory provisions of the law of the state in which the consumer has his habitual residence is not withdrawn (principle of favorability).

(2) The provisions of the UN Sales Convention do not apply.

(3) If the customer is a merchant, a legal entity under public law, or a special fund under public law, the place of jurisdiction for all disputes arising from contractual relationships between the customer and the provider is the provider's registered office.

(4) We are neither obliged nor willing to participate in a dispute resolution procedure before a consumer arbitration board.